La Violetera Flower Shop

SHIPPING POLICIES

1. Orders can be placed 24 hours a day, 365 days a year by shopping online.
2. The areas where we provide service are Monterrey, San Pedro Garza García, San Nicolás de los Garza, Santa Catarina, Apodaca, Pesquería, and their twelve surrounding municipalities.
3. How long does it take for an order to arrive? It is usually shipped 4 hours after the order is placed, provided it is within our opening hours, otherwise, it will be shipped the next day in the early hours. If the order is placed on Saturday before 1:00 pm, it will be shipped on Monday morning.

4. Our delivery hours are as follows:

Monday to Friday: 9:00 AM – 6:00 PM
Saturdays: 9:00 AM – 2:00 PM
Sundays: 9:30 AM – 2:00 PM
*For Sundays and Holidays, orders must be placed before 2 pm on Saturday.

5. The delivery cost will depend on the area, as well as the day and time you want us to deliver.
6. It is possible to deliver orders outside of business hours, provided they are placed by phone at (81) 96272167 and 68.

B) SATISFACTION GUARANTEE

1. The arrangement you receive should meet the expected quality; that is, the flowers will be in good condition, keeping in mind that we are dealing with nature, so we may encounter imperfections, which do not qualify for a refund of the arrangement and/or money.
2. If you receive a different arrangement than requested, La Violetera will resend the correct arrangement.
3. Arrangements will never be identical to those shown in the website photographs since they are made at the moment and by hand. Therefore, there will be reasonable variations between the arrangement you receive and the one shown in the photo, including bases, colors, and types of flowers and foliage.
4. If the recipient is not present at the time of delivery, we will attempt to leave the arrangement with a trusted person who can deliver it later. If there is no one with whom to safely leave the arrangement, then we will resend the same arrangement at the new time you indicate, provided you cover the shipping cost again.
5. If the address or shipping information is incorrect, there will be no cancellation or refund of your order. However, we can resend the same arrangement provided you cover the shipping costs again.

C) RETURNS AND CANCELLATIONS

1. Cancellations can be made as long as they are requested 24 hours in advance by phone at (81) 96272167 or 68, via WhatsApp at (81) 86699257, or by email at tusflores@lavioletera.com.mx.
2. If you are not satisfied with the quality of your product, you need to contact us within 24 hours after delivery at (81) 96272167 and 68 or via WhatsApp at (81) 86699257. To evaluate the return or replacement of your product, you need to send us a photo of it. Remember that we are dealing with nature, so we may encounter imperfections, which do not qualify for a refund of the arrangement and/or money.
3. If the address or shipping information is incorrect, there will be no cancellation or refund of your order. However, we can resend the arrangement provided the shipping costs are covered again.
4. In the event that the person receiving the arrangement does not want it, La Violetera will not issue refunds. What we can do is re-send the order, provided the customer covers the shipping cost again.

D) PAYMENT ISSUES

1. In case of payment issues, we will contact you at the number you provide to avoid delivery delays. However, we cannot guarantee on-time delivery unless payment has been made.
2. If you have accidentally duplicated an order, we will proceed with the cancellation as long as you request it immediately to our email or phone.

E) CHANGES TO YOUR ORDER

1. Any changes to your order or delivery time, please let us know 24 hours in advance by phone at (81) 96272167 or 68 or via WhatsApp at (81) 86699257.

F) FEBRUARY 14TH AND MAY 10TH

1. Due to high demand on these days, we recommend purchasing at least 36 hours in advance to ensure your order.
2. During these days, our less than 4-hour delivery service does not apply.
3. There is no specific delivery time; arrangements will be delivered throughout the day, with routes starting at 7 a.m.
   
   4. Due to the demand on these days, bases, flowers, foliage, and/or colors may be substituted according to the season, maintaining the highest quality.
4. If the recipient is not present at the time of delivery, we will attempt to leave the arrangement with a trusted person who can deliver it later. If there is no one with whom to safely leave the arrangement, then we will resend the same arrangement at the next available time, provided the shipping cost is covered again.
5. If the address or shipping information is incorrect, there will be no cancellation or refund of your order. However, we can resend the arrangement provided you cover the shipping costs again.